Because ordering online can be scary sometimes, here are some answers to help you shop with us!
- Standard U.S Shipping: $8.50 or $18.00 for heavy goods
- Mostly all items are shipped USPS. Since we are a small company we can't always gauruntee that your items will ship the next day- we try our best to get them out ASAP, but sometimes we have to order a special size & color.
- International Shipping- We ship to Australia & Canada as well. Base shipping prices start at $18.00
We offer returns/exchanges on almost everything in the shop, the only exclusions are final sale items and custom items like monograms. We ask that items are unwashed, unworn and merchandise may be returned to us within 14 days from the delivery date. Email: EquestriLifeStyle@gmail.com for help with returns
If your item doesn't fit or you need a different size, of course you may exchange it! Again email us at EquestriLifeStyle@gmail.com for help
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once it has received the information from us.
Don't forget to tag us on Instagram, We LOVE getting pictures of your in all your outfits from Equestri LifeStyle